What You Should Know About Work-At-Home Call Center Jobs

What You Should Know About Work-At-Home Call Center Jobs

Call center jobs aren’t always based out of an office – sometimes you can actually work from home. Sometimes referred to as virtual call centers, work-at-home call center jobs do often require the same amount of effort though. Plus, there’s some setup required as well. Granted, you can work in your pajamas and there’s no commute.

Avoiding Scams and Traps

First and foremost, you’ll want to avoid anything that looks like a work-at-home scam. If something seems too good to be true, it very likely is. That includes a lot of things found in “sponsored links” and google ads as well as craigslist posts. It’s best to seek out jobs on official company websites you can trust.

Figuring Out the True Pay Rate

Another thing to be wary of is that not all that call center jobs pay minimum wage to contract hires. While some pay per hour, others may only offer per-call or even per-minute rates. Always be sure to calculate the true hourly rate and account for paying your own taxes before taking a contract. You’ll also need to consider the setup costs and how long it will take to offset them. We suggest avoiding any companies that want you to pay for training or background checks.

Some companies may also hire agents as actual employees. In such cases, it’s required they at least pay the minimum wage for your state. These jobs also often require you live in specific states or cities.

Required Skills

Many of these jobs do not require much in terms of qualifications. However, the pay can sometimes be commensurate with the education and skills you do have. If you have a college degree and/or experience in customer service, you may be able to make a higher wage. You will also need to be dependable, self-motivated, be professional sounding on the phone, and have basic writing skills.

Additional Expertise

Do note, if you are bilingual, you may also have more opportunities for higher paying jobs in this field. Also, some call center jobs may have specializations where special skills are necessary. These also tend to pay better. If you have experience in technical support, the travel or insurance industries, you may want to look for related work. RNs, LPNs, and others with medical field experience can also sometimes land specialized medical call center jobs.

Getting Set Up

The majority of companies that hire at-home call center agents expect you to have your own equipment. Though rarely there are exceptions, this typically means you’ll need your own computer and headset for starters. Some companies may have you take calls over your computer, while others require you to have a telephone landline. Your computer might have to meet certain specifications and you may also need specific software packages. Additionally, you’ll need a nice, quiet place to take calls.

If this all sounds pretty feasible, then perhaps a work-at-home call center job is perfect for you.